Frequently Asked Questions
At EasyRide, we believe that informed passengers are confident passengers.
Frequently Asked Questions
Have questions? This FAQ section is designed to answer your most common questions about safety, payments, ride experience, and more — so you can ride with peace of mind every time. Browse through our FAQs page to find quick solutions and learn more about our services.
How do I book a ride with EasyRide Africa?
To book a ride, simply open the EasyRide app, enter your pick-up and drop-off locations, and choose your preferred ride option. After confirming the details, tap "Request Ride" and wait for your driver to arrive.
What should I do if I need to cancel my ride?
If you need to cancel your ride, you can do so directly in the app before the driver arrives. Please note that a small cancellation fee may apply if the driver has already been on their way for a certain period.
How can I ensure my safety while using EasyRide?
EasyRide prioritizes your safety. You can share your ride details with Trusted Contacts, use our App for real-time trip monitoring, and access 24/7 support directly in the app. Additionally, all drivers undergo background checks and vehicle inspections.
Can I choose the driver for my ride?
Currently, rides are assigned to drivers automatically based on availability. However, you can view your driver’s rating, trip history, and experience before you confirm the ride.
What are the peak hours and how do they affect pricing?
Peak hours typically occur during morning and evening commutes. During these times, prices may be higher due to increased demand. The app will always notify you of fare changes before confirming your ride.
Can I share my ride details with someone for safety?
Yes, you can share your live trip status with friends or family directly through the app so they can track your journey in real-time.
Do I need to tip the driver in cash?
No, tipping is optional and can be done easily through the app using your preferred payment method.
Can I request a specific driver?
Currently, rides are assigned based on proximity and availability. While you can't choose a specific driver, your ride will always be handled by a verified professional.
How do I change my payment method?
You can update or add new payment methods in the app by navigating to Settings > Payment Methods.
Is there a limit on the number of passengers?
Yes, the maximum number of passengers depends on the vehicle type selected. Standard cars accommodate up to 4 passengers, while larger options like XL can carry up to 6.
Can I bring pets during a ride?
Some drivers allow pets, but it's best to contact your driver in advance to confirm. Service animals are always permitted by law.
What safety measures are in place for riders?
All drivers undergo background checks and vehicle inspections. In-app safety features include emergency assistance, trip sharing, and 24/7 support.
Can I rate my driver after a trip?
Yes, after every ride you can rate your driver and provide feedback. This helps maintain service quality across the platform.
How do I redeem a promo code?
Enter your promo code in the Promotions section of the app before requesting your ride. The discount will apply automatically if the code is valid.
What happens if my driver gets lost or takes a wrong route?
If your driver takes a wrong route, you can communicate directly with them via the app’s messaging feature. In case of any concerns, our 24/7 support team is available to assist and ensure you reach your destination safely.